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Refund policy

At AMYA SIGNATURE, we take great pride in crafting high-quality, luxurious fragrances that our customers love and cherish. Your satisfaction is our top priority, and we are committed to ensuring a seamless shopping experience. However, we understand that there may be instances where you need to return a product. Our Returns and Refund Policy has been designed to provide clarity on the process and ensure a smooth resolution for all parties involved.

Eligibility for Returns

We accept returns on eligible products within 30 days of the delivery date. To qualify for a return, the item must be in its original, unused, and unopened condition, with all original packaging, seals, and tags intact. For hygiene and safety reasons, we cannot accept returns of opened or used perfume bottles. If the product has been tampered with, used, or damaged due to improper handling, it will not be eligible for a return.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us – Send an email to contact@amyasignature.com with your order number, proof of purchase, and reason for the return. Photographic evidence may be required for damaged or defective items.
  2. Approval and Instructions – Once your request is reviewed and approved, we will provide return shipping instructions, including the address for returning the product.
  3. Packaging the Product – Securely pack the item in its original packaging to prevent damage during transit.
  4. Shipping the Product – Ship the item using a trackable shipping service. AMYA SIGNATURE is not responsible for returns lost in transit, so we strongly advise using a courier service with tracking capabilities.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will gladly replace the product or offer a full refund, depending on availability and customer preference. Please provide photographic evidence of the damage or defect to facilitate a swift resolution.

Refund Process

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If the return meets our policy requirements, a refund will be processed to the original payment method within 7-14 business days. Refund processing times may vary depending on your bank or payment provider. Shipping costs are non-refundable, except in cases where the return is due to our error (damaged or incorrect product received).

Exchanges

We offer exchanges for defective or incorrect products only. If you wish to exchange a product for a different fragrance, you will need to return the original item (if eligible) and place a new order separately.

Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Opened or used perfume bottles
  • Customized or personalized items
  • Gift cards
  • Items purchased on clearance or promotional sale (unless defective)

Cancellations

Orders may be canceled within 12 hours of placement for a full refund. Once the order has been processed and shipped, it cannot be canceled. If you wish to return the product after receiving it, you will need to follow the return process outlined above.

Late or Missing Refunds

If you have not received your refund after 14 business days, please first check with your bank or payment provider. If the issue persists, contact us at contact@amyasignature.com for further assistance.

Contact Us

For any return or refund inquiries, feel free to contact us at:

AMYA SIGNATURE – The Art of Perfumery

  • Business Name: Le Panier Nordique S.A 
  • Email: contact@amyasignature.com
  • Phone: 343-543-1984
  • Address: Rue Jos-Montferrand, Gatineau, QC J8X0C1, Canada

At AMYA SIGNATURE, we value your trust and strive to provide the best customer experience. Thank you for choosing us for your luxury fragrance needs.